App / Mobile
These terms set out what btk22 expects from you and what you can expect from us — covering account access, wallet transactions through Nagad, Rocket, and Upay, and how we handle disputes. Your use of this site confirms that you have read, understood, and accepted these conditions, subject to your local law and eligible regions.
These terms govern every interaction you have with this site — from the moment you open an account to each session you start on mobile or desktop. They cover how you log in, how your wallet balance moves, and how we resolve any questions that come up between you and us. Availability of our services depends on your local law and the eligible regions we support; if local regulations in your area restrict or prohibit online gaming, these terms do not create a right of access that overrides those rules. We may update these terms when our services change or when local regulations require it. When we do, we will note the revision date and the change will take effect for your account from that point forward. Continuing to use the site after a revision means you accept the updated terms. If you use Nagad, Rocket, or Upay to fund your account, the transaction rules in these terms apply alongside the terms of your payment provider. In the event of a conflict between this policy and a payment provider's policy, our terms govern only what happens inside your btk22 account — your payment provider's terms govern their side of the transfer.
Nagad transfers into your account are subject to the limits and verification steps shown at the cashier. Our terms govern the account side; Nagad's own policy governs the transfer.
Rocket deposits follow the same process — amounts and limits are shown when you initiate a transfer. Contact support if a Rocket transaction does not reflect in your wallet within the expected window.
Upay is available as a wallet funding route for eligible accounts. Confirm eligibility in your account settings before initiating a transfer through Upay.
Not everything connected to your session falls under these terms. Understanding the boundary helps you know where to go when something comes up — whether that is a wallet question, a content question, or an issue with a third-party service your device uses alongside this site.
Login credentials, session management, device continuity, and account security all fall within these terms. If your access is restricted or your session ends unexpectedly, the resolution process described here applies.
Deposits and withdrawals processed through your btk22 wallet — including transfers via Nagad, Rocket, and Upay — are governed here. Processing on the payment provider's end follows their own terms, not ours.
Game content from our studios, promotional notices posted in your account area, and policy documents published on this domain are all within scope. We are responsible for what we publish here.
External links, your mobile carrier, your payment app, and any software on your device sit outside these terms. We do not control those services and cannot be held responsible for how they perform.
These terms are not one-sided — they also describe what you can do. You have the right to review your transaction history, correct account details that are out of date, ask us to clarify any part of this policy, and request support when something is not working as described. Your transaction history is visible in the signed-in account area; every deposit and withdrawal you have made is recorded there with a timestamp and the payment method used. If any personal detail on your account — your registered name, contact number, or linked wallet — needs updating, you can request a correction through our live chat or messaging channel. We will confirm the update once it is processed. If anything in these terms is unclear, raise the question before it affects your account. Our support team can walk you through a specific clause, explain how it applies to your situation, or escalate the question if it falls outside what support can resolve directly.
Open the transaction history in your signed-in account. Every deposit, withdrawal, and wallet movement is listed with a date, amount, and payment channel.
Contact live chat or our messaging channel to update your registered information. We confirm the change once it is applied on our side.
If a clause is unclear or you believe it has been applied incorrectly, raise it with support. We will respond with a plain explanation of how the term applies to your account.
For disputes that support cannot resolve in chat, you may request a formal account review. Submit the request through the messaging channel and include your account ID and the relevant transaction reference.
If you have a question about these terms or need help with your account, the fastest routes are the ones built into the site. Use the channel that fits your question — live chat for quick clarifications, messaging for anything that needs a written record.
Open the chat widget on the site to ask about a specific clause, a transaction, or an account restriction. The chat route is the fastest way to get a direct answer.
For questions that require a written trail — formal disputes, account correction requests, or policy escalations — use the messaging channel. Include your account ID and a short description of the issue.
For issues with login access, wallet balances, or device continuity, the account help section inside the signed-in area links you to both chat and messaging from the same screen.
Keeping your information accurate and secure is part of what these terms commit us to. Here is how we handle the main areas — data storage, cookies, account security, and how long we keep records.
Account data — your registration details, transaction records, and session history — is stored and retained in line with our privacy policy. The retention period is described there; these terms govern how that data connects to your rights under this agreement.
We use cookies to keep your session active across pages and devices. Functional cookies are required for the site to work as described in these terms; you can manage optional cookies through your browser settings without affecting your core account access.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact live chat immediately. We will flag the account and guide you through the steps shown in your account security settings.
To request correction, restriction, or deletion of personal data held by us, use the messaging channel with your account ID. We process these requests in line with our privacy policy and confirm the outcome in writing.
Answers to questions we hear most often about how these terms apply to your account.
Yes. These terms apply to any device you use to access your account — phone, tablet, or desktop. The same rules around wallet transactions, account security, and dispute resolution cover every session, regardless of which device you log in from.
Updates take effect from the revision date shown in the terms. If you are mid-session when an update goes live, the new terms apply from your next login. We recommend reviewing the terms periodically, especially before making a significant wallet transaction.
No. Using any payment method — including Nagad, Rocket, or Upay — to fund your account confirms your acceptance of these terms. The transaction is processed under both our terms and your payment provider's own conditions.
Open your transaction history in the signed-in account area and note the reference number and date. Then contact us via live chat or the messaging channel with those details. We will review the record on our side and respond with what we find.
The terms are the same across all access methods. What may differ is the steps shown on your screen — some account actions look different on a phone compared to desktop — but the rules that govern your account, wallet, and data do not change based on your device.
Start with the messaging channel — include your account ID and a clear description of which term you are questioning and how it was applied. If the response does not resolve it, ask to escalate to a formal account review. We will document the process and respond in writing.