App / Mobile
btk22 is clear about what data we collect, why we collect it, and how you can manage it. Access and eligibility depend on your local law and eligible regions — this policy explains your rights wherever you connect from.
This policy applies to all data we collect when you use btk22 — from the moment you open an account to every session you run on mobile or desktop. We collect information you provide directly: your name, contact details, and the payment method you choose, whether that is Nagad, Rocket, or Upay. We also collect technical data automatically — device type, browser, session timestamps, and pages visited — to keep your account secure and your session running smoothly across devices. We do not sell your personal data to third parties. Data shared with payment processors like Nagad and Rocket is limited strictly to what those processors need to complete your transaction. We retain account records for as long as your account is active and for a period after closure as required by applicable law. Cookies and similar tools help us remember your preferences and keep you logged in between sessions. You can manage cookie settings through your browser at any time. Whether this policy applies to you in full depends on your local law and the eligible regions we serve — if you have questions about your specific situation, our support team is the right place to start.
Payment data shared with Nagad is limited to what is needed to process your deposit or withdrawal. We do not store full wallet credentials on our servers.
Rocket transaction records are kept in your account history. You can review these at any time from the wallet section of your account page.
Upay transfers are logged against your account for verification and dispute purposes. These records are accessible to you through account support.
We log device type, browser, and session times to protect your account from unauthorised access and to restore your session if you switch between mobile and desktop.
Not every service you reach from btk22 falls under this policy. Understanding the boundary helps you know who to contact when something comes up.
Login, registration, session management, and account settings are fully covered. Any data collected during these steps is governed by this policy.
Deposits and withdrawals through Nagad, Rocket, and Upay are covered up to the point they leave our platform. The payment provider's own policy governs their side of the transfer.
Game content delivered by studios such as CQ9, Habanero, and Spadegaming is covered for session and preference data. Game mechanics and RNG are governed by the studio, not this policy.
Links to external sites, third-party analytics tools, and any service outside btk22 operate under their own privacy terms. We are not responsible for how those services handle your data.
You have practical options for managing the data we hold on your account. Reviewing your records is straightforward — log in and open the account section to see your transaction history, session log, and stored contact details. If something looks wrong, you can request a correction through live chat or our messaging support channel. We will update inaccurate details once we verify your identity. If you want to know exactly what data we hold, submit a data access request through support and we will respond within the timeframe required by applicable law. Closing your account does not erase all records immediately — some data is retained for the period required by law — but we will confirm what is kept and for how long when you make that request. Your eligibility to exercise these rights may depend on your local law and the region you access from.
Open the account page after logging in to see your stored details, transaction history, and session activity without contacting support.
Contact live chat or messaging support with the correction you need. We verify your identity first, then update the record.
Submit a data access request through support. We will compile what we hold on your account and respond within the legally required window.
Any question about how your data is used can go to our support team via live chat or messaging. We do not require a formal process for general enquiries.
If you have a question about your data or want to exercise a right under this policy, these are the routes we have open. Use the one that suits how you prefer to communicate.
Open the chat widget from any page on btk22 to reach the support team directly. This is the fastest route for account-specific data questions.
Send a message through the support messaging channel for non-urgent policy questions or data access requests. We respond in the order messages are received.
The account help section inside your logged-in dashboard covers common data and privacy questions with step-by-step guidance before you need to contact support.
We apply access controls, encrypted connections, and session monitoring to keep your account data secure. Here is how each area works in practice.
We use cookies to keep you logged in and remember your settings between sessions. You can clear or block cookies through your browser; doing so may affect how your session behaves on mobile and desktop.
Active account data is kept for as long as your account is open. After closure, we retain only what applicable law requires, then delete the rest. You can ask support for the specific retention period that applies to your account.
Login sessions are monitored for unusual activity. If we detect something unexpected — a new device or location — we may ask you to verify before continuing. You can review active sessions from your account settings.
When this policy changes in a material way, we will notify you through your account or the site before the change takes effect. Continuing to use btk22 after that date means you have seen the updated terms.
Straight answers to what people actually ask about data and privacy on btk22.
We collect the details you enter during registration — name, contact information, and your chosen payment method. We also log technical data like device type and session timestamps automatically. You can review what is stored by opening the account section after logging in.
Payment data is shared only with the processor handling your transaction — Nagad, Rocket, or Upay — and only the information they need to complete it. We do not store full wallet credentials, and we do not sell payment data to third parties.
Send a data access request through live chat or the messaging support channel. We will verify your identity and then compile your account data. The response timeframe depends on applicable law in your region, and we will confirm the timeline when you submit the request.
Yes. Contact support through live chat or messaging with the detail you want corrected. We verify your identity first, then update the record. For contact details like your phone number or email, the correction usually takes effect within one business cycle.
Some records are kept for the period required by applicable law after account closure — transaction history in particular. We delete everything else once that retention period ends. Ask support for the specific timeframe that applies to your account before you close it.
Access and the rights available to you depend on your local law and the eligible regions we serve. If you are connecting from Bangladesh, contact our support team to confirm which parts of this policy apply to your account and what options are available to you.